Support

Questions, bugs or ideas? Write to eqlapps@gmail.com. We usually reply within two business days.

Common questions

Why is the rate different from my bank or exchange office?

Rateo shows reference rates from the European Central Bank and other central banks. Banks, cards and exchange offices add their own margin and fees, and sources publish rates once or a few times a day. Use the compare feature to see the difference between the rate you are offered and the reference rate.

How often are rates updated?

The App downloads new rates when you open it with an internet connection. Each source publishes once or a few times a day, so rates do not change every minute. The date of the rate is shown in the App.

Does it work offline?

Yes. The App keeps the last downloaded rates on your iPhone and shows their date. Conversion works without a connection.

I bought Remove Ads but still see ads

Open the App menu and tap Restore purchases. Make sure you are signed in with the same Apple Account you used to buy. If ads still appear, email us with the date of purchase. Never send your Apple Account password or payment details.

How do I get a refund?

Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

How do I change my ad privacy choices?

In the EEA, UK and Switzerland, open the App menu and tap Privacy settings to change your consent. To change tracking permission, go to iOS Settings, Privacy & Security, Tracking. The App works the same whatever you choose. Details are in the Privacy Policy.

Can I delete my data?

Rateo has no account and keeps your data only on your iPhone. Deleting the App deletes it.

Developer

Aleksandr Topchienko
Airport Highway 186, 7th Floor, Apartment 33, Batumi 6010, Georgia
eqlapps@gmail.com